FREQUENTLY ASKED QUESTIONS

FAQ

As soon as our employees have received all the documents and your complete data, you will be activated immediately.

Yes, you will automatically receive an e-mail with your access data to the e-mail address you provided when you registered.

No! Manheim Express is exclusively for professionals in the automotive industry.

You can find an overview of fees here.

You can find an overview of the standard conditions in your login area.

Manheim Express has been optimally adapted to its users, but there are still crucial steps for listing vehicles. Contact us, we will be happy to visit you on site.

No! Your bid is binding and legally binding.  Therefore, please always read the entire vehicle description before bidding.

It is also impossible to place a bid by mistake, as this must be confirmed twice

In the dynamic auction, vehicles are displayed with a visible highest bid, just like in a typical auction. These vehicles usually run for at least 48 hours.

In the hidden auction, you are given the opportunity to submit a binding purchase offer.

Via the buy-it-now function, vehicles are offered for a binding buy-it-now price for 24 hours from 10 a.m. of the respective day.

In a dynamic auction, vehicles start at €0. Bids are accepted in increments of 50 and are set by the system. Alternatively, you can enter your maximum amount in the bidding window (this is very useful if you cannot follow an auction to the end), so you create a bidding agent – this will bid for you in increments of 50, up to your maximum amount.

Each vehicle is clearly displayed so that you can always see whether you are the highest bidder or have been outbid – you will also receive an e-mail as soon as your status changes.

If a bid is placed within the last 30 seconds, the bid is automatically extended by a further 30 seconds.

The point here is that you tell the seller your binding purchase price for the vehicle on offer.

In a sealed-bid auction, every buyer can submit their bid for the vehicle in question without being distracted by other buyers.

A sealed-bid auction is about purchase price offers. You can increase this bid a maximum of twice during a bidding phase. 

You can buy vehicles offered here for 24 hours from 12 noon of the respective day at a binding buy-it-now price.

If you would like to buy a vehicle before the buy-it-now phase begins, you can use the pre-purchase option.

You are the highest bidder in an auction that has ended. The seller must now decide whether he wants to sell the vehicle at your highest bid. As soon as the seller has made a decision, you will be notified by e-mail.

Question not found?

Our service team is happy to help at any time

available for further questions.

Customer service

+49 261 98 36 90 – 0
Please write to us

E-mail

Our location
Manheim Express // Cox Automotive Remarketing GmbH
Bubenheimer Bann 11
56070 Koblenz 

Opening hours:

Mon – Fri: 8:30 a.m. – 5:30 p.m.
Sat + Sun: closed

Customer service
+49 261 98 36 90 – 0

Please write to us
E-mail

Our location
Manheim Express c/o Manheim Deutschland GmbH
Bubenheimer Bann 11
56070 Koblenz

Opening hours:
Mon – Fri: 8:30 a.m. – 5:30 p.m.

Sat + Sun: closed